Delete Your Account and Data

Option 1 — Delete it yourself in the app

1. Sign in to SEND Wellbeing™.
2. Go to your Profile page.
3. Scroll to Delete Account and confirm.

Deletion is immediate and cannot be undone. You will be signed out automatically.

Option 2 — Request deletion by email

If you cannot sign in, you can ask us to delete your account for you. Email info@sendwellbeing.com from the email address linked to your account, with the subject “Account deletion request”.

We verify the request came from the account holder, then delete the account within 30 days and confirm by email.

What is deleted

• your name, email address and account profile
• your private reflections and voice notes
• your wellbeing check-ins and pulse checks
• your favourites, settings and accessibility preferences
• your individual tool usage history
• device, session and sign-in identifiers linked to your account

What is retained, and for how long

• Anonymised wellbeing insights — survey and trend data that has already been aggregated is retained, as it can no longer identify you.
• School records — staffing and ratio returns are records belonging to your school, not to you personally, and are retained by the school.
• Billing records — subscription and invoice records are retained for 6 years as required by UK tax and accounting law.
• Backups — residual copies are cleared from encrypted backups within 90 days.

Download your data first

Deletion is permanent. If you want a copy of your data, use Export My Data on your Profile page before deleting your account.

Questions

Contact info@sendwellbeing.com. See also our Privacy Policy.